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Shipping Policy

FREE STANDARD SHIPPING on orders over $50!

Free shipping applies only to the Continental U.S.

Free shipping is calculated by the initial cost of your order, before discounts are applied.

Salon Hive guarantees shipment of all in-stock orders within 24 hours from the time the order is received. In most cases, any in-stock order received by 3PM EST is shipped the same day (exclusive of weekends and holidays).


Should a case arise where the product you ordered is out of stock, we will contact you via email to inform you of the delay. However, under normal conditions you should receive your product within 5 to 7 business days.

Every Salon Hive customer will receive a purchase confirmation, via email, that provides carrier and tracking information for their product. This information allows you to locate your product anytime during the transit process.

For our International Customers (Residing outside of Canada or the United States), please contact our customer service via email at customercare@salonhive.com for a shipping quote for your country. Make certain that you include all pertinent shipping information such as the name of your city, postal/zip code and country. International customers should be aware that international orders are subject to delays beyond the control of Salon Hive, such as increased shipping time, your particular governmental regulations, and Customs service agencies policies.

Currently we are only able to ship orders to the following countries:

  • USA
  • CANADA

 

SHIPPING CARRIERS

All orders will be shipped via Fedex, UPS, or US Postal Service. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery unless you have a P.O. Box or an APO/FPO address. All P.O. Box or APO/FPO orders will be shipped via the US Postal Service.


HAZARDOUS MATERIALS

Certain products contain material considered "Hazardous Materials" (HAZMAT) by the US Department of Transportation (DOT). For example, aerosols and alcohol-based products (e.g. hairspray, nail polish remover, pressurized spray cans, etc. are required by the US DOT to be shipped by ground transport due to air transportation restrictions and regulations. Unfortunately, we are unable to ship HAZMAT items on International orders.


BUSINESS DAYS

Business Days are Monday through Friday, excluding federal holidays in the United States.

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